Positions Elite-Tek can hire, contract, or resell as managed service roles.
These are practical Maryland startup hiring bands for Elite-Tek. They are designed to be competitive without overcommitting payroll. Final pay depends on experience, certifications, schedule, insurance requirements, background-check clearance, tools, vehicle, and whether the person is W-2 employee or independent contractor.
Lean Launch Rule
Start most office/admin roles at 5–20 hours/week until recurring revenue covers payroll.
Dispatch First Hire
Dispatch protects scheduling, customer updates, reminders, job closeout, and tech accountability.
Field Revenue Roles
No truck/tools/PPE/solo approval = Helper rate. Technician rates require verified readiness and clean closeout quality.
Recommended Elite-Tek positions + accurate startup bands
| Position | Use | Startup hire / contractor rate | Offer as service | Notes |
|---|---|---|---|---|
| Dispatch Coordinator / Scheduling Desk | Work order routing, appointment windows, tech check-ins, reminders, customer updates. | $20–$27/hr | $399–$799/mo per client for dispatch/admin support | Best first operations hire. Can be remote with phone/CRM access. |
| Business Phone Receptionist / Call Handler | Inbound calls, lead capture, appointment requests, message routing. | $18–$25/hr | $99–$299/mo base + usage | AI assists; human handles escalations and sensitive calls. |
| AI Business Admin Operator | Runs approval queue, drafts follow-ups, organizes tasks, monthly reports. | $21–$30/hr | $149–$499/mo add-on | Great role for managed AI office customers. |
| Customer Success / Account Coordinator | Client onboarding, renewals, review calls, upsell coordination. | $22–$32/hr | Included in Growth/Command plans | Tracks churn and keeps customers from going cold. |
| Sales Development Rep / Appointment Setter | Calls warm leads, follows up quotes, books assessments. | $18–$25/hr + commission | 10–15% commission on closed setup fees | No spam/cold robocalls; use opt-in and warm lead workflows. |
| MSP / AI Office Account Manager | Manages MSP bundles, reports, client roadmap, renewals. | $28–$45/hr | $699–$1,499/mo plan owner | Use once monthly recurring revenue is stable. |
| Geek Squad / Best Buy Channel Coordinator | Tracks eligible work orders, add-on approval, DOLI/closeout rules, customer handoff, evidence/photos. | $22–$32/hr | $399–$899/mo operations support | Use only where active authorization/work-order rules apply; no logo/brand misuse. |
| Xfinity / Comcast Field Installer or Reseller Support | Gateway/router placement, Wi‑Fi pods, coax checks, internet setup, account/provider coordination where authorized. | $24–$38/hr | Billable field labor $85–$145/hr + reseller commission where allowed | Must follow provider rules, account authorization, serviceability, customer consent, and truck/tools readiness rule. |
| TV / AV Installation Technician | TV mounting, soundbar setup, streaming devices, cable concealment, customer training. | $22–$35/hr | Billable field labor $85–$135/hr | Strong direct-to-customer revenue role; must document wall type, studs, wire path, and customer approval. |
| Smart Home / IoT Installer | Doorbells, locks, thermostats, sensors, smart speakers, app setup, pairing/troubleshooting. | $22–$36/hr | Billable field labor $85–$140/hr | Good upsell from Wi‑Fi, camera, and home-service calls. |
| Computer / Printer Troubleshooting Specialist | PC setup, data transfer, printer/scanner setup, virus/slow-device triage, backup planning. | $22–$34/hr | Service call $99–$189+ depending scope | Use for same-day service calls and managed office support. |
| Field Tech Helper | Assist installs, cable pull, cleanup, photo/evidence support, material handling, safety support. | $16–$20/hr Target: $18/hr | 12% labor split or $50/job minimum when job split applies | Default status until truck, tools, ladder/PPE, solo approval, and closeout quality are verified. |
| Field Installation Technician | Starlink, cameras, Wi‑Fi, cabling, smart devices, troubleshooting, customer closeout. | $25–$35/hr Target: $28/hr | 45% labor split or $100/job minimum when job split applies | Requires verified truck/vehicle, required tools, ladder/PPE, solo approval, and closeout quality. |
| Lead Field Technician / Quality Reviewer | Complex installs, QA, claim prevention, helper training, escalations. | $32–$45/hr Target: $35/hr | 60% labor split or $125/job minimum when job split applies | Requires verified solo performance, customer handling, training ability, and clean closeout history. |
| Help Desk / Computer User Support Specialist | Remote support, user issues, device/account troubleshooting. | $24–$35/hr | $299–$999/mo MSP support | Good MSP role when ticket volume grows. |
| Network Support Specialist | Wi-Fi, switches, VLANs, routers, site surveys. | $28–$42/hr | $149–$699/mo network care | Attach to store products like APs, PoE switches, UPS. |
| Network / Systems Administrator | Business network, Microsoft/Google workspace, backups, servers. | $38–$60/hr | $699–$1,499/mo MSP tier | Do not hire full-time until MRR supports it. |
| Cloudflare / DNS / Domain Administrator | DNS, WAF, cache rules, Workers, SSL, uptime. | $35–$65/hr | $99–$249/mo domain protection | High-value add-on for every business website client. |
| Website / PWA Admin | Site edits, store updates, forms, service pages, SEO basics. | $25–$45/hr | $149–$499/mo website care | Can combine with Managed AI Office. |
| Cyber Hygiene Analyst / Security Watch | MFA checks, phishing training, patch reminders, risk reports. | $35–$65/hr | $299–$1,499/mo cyber hygiene | Risk reduction only; no breach-prevention guarantees. |
| AI Automation Builder / Workflow Specialist | Builds forms, automations, worker routes, approval flows. | $40–$75/hr | Project setup $299–$1,999 | Use per project until client volume grows. |
| AI Knowledge Base Trainer / Prompt QA | Organizes SOPs, FAQs, customer docs, agent instructions. | $22–$38/hr | $149–$499/mo knowledge upkeep | Keeps AI useful and less chaotic. |
| QA + Compliance Reviewer | Reviews approvals, phone scripts, claim packets, consent logs. | $25–$45/hr | Included in regulated/risk-heavy plans | Needed before customer-facing auto-send or sensitive workflows. |
Field Pay Readiness Rule
No verified truck/vehicle + required tools + ladder/PPE + solo approval + closeout quality = Helper rate. Elite-Tek may assign a helper hourly rate or helper labor split until the worker can independently complete service calls with proper tools, safety equipment, photos, notes, and customer handling.
Helper: $18/hr targetHelper split: 12%Helper minimum/job: $50Tech split: 45%Lead split: 60%
Services Elite-Tek can sell using these positions
Full Tech Service CallsGeek Squad/Best Buy Channel SupportXfinity Installer/Reseller SupportManaged AI OfficeBusiness Phone AIDispatch DeskMSP SupportCloudflare/DNS ProtectionWebsite CareCamera MaintenanceWi-Fi CareSubscription WatchdogAI Sales Follow-Up
Source basis
Rate bands were built from Maryland/startup practicality and checked against current public wage sources including the BLS May 2025 OEWS state wage tables. Treat these as hiring bands, not guaranteed legal wage advice. Verify Maryland minimum wage, overtime, contractor classification, insurance, and background-check requirements before hiring.