24/7 AI Support

Get Help Instantly

ARIA is Elite-Tek's AI support assistant — available around the clock for network troubleshooting, installation questions, camera setup, and service inquiries. Or open a ticket for a technician callback.

📞 Call (888) 431-4789 Open a Ticket ↓

Ask ARIA — AI Support Is Live

ARIA can answer technical questions, explain your service options, look up job status, or connect you with a technician. She speaks, listens, and never puts you on hold.

Or call / text (888) 431-4789 — ARIA also answers by phone and SMS 24/7.

Common Topics

What Can ARIA Help With?

Click a topic to ask ARIA about it directly.

📶

Wi-Fi Issues

Slow speeds, dead zones, intermittent drops, router reboots.

📡

Starlink Setup

Dish alignment, router placement, app setup, ethernet adapter.

📹

Camera / NVR

Camera offline, NVR not recording, night vision, motion zones.

🔌

Network Cabling

Cat6 runs, data drops, patch panels, wall plates, testing.

📅

Book a Service

Request a quote, schedule an appointment, service areas.

📊

Job & Invoice Status

Track your open jobs, view invoices, contact your tech.

🏠

Smart Home

Smart plugs, bulbs, hubs, voice assistants, automation routines.

📺

AV / TV Mounting

TV wall mount, HDMI routing, soundbar, projector, streaming.

💰

Pricing & Plans

One-time installs, managed monthly plans, enterprise contracts.

FAQ

Common Questions

What is ARIA?

ARIA is Elite-Tek's AI assistant — built on Claude AI and Twilio. She handles the phone line, answers SMS messages, dispatches technicians, and can answer most technical support questions instantly.

Is AI support available 24/7?

Yes. ARIA answers calls and texts to (888) 431-4789 around the clock. For complex issues, she can escalate to a live technician during business hours or schedule a callback.

What areas does Elite-Tek serve?

We serve the Greater Baltimore metropolitan area including Baltimore City, Baltimore County, Howard County, Anne Arundel County, Carroll County, Harford County, Prince George's County, Montgomery County, and Northern Virginia.

How do I track my technician's arrival?

You'll receive an SMS when your tech is dispatched, another when they confirm the assignment, and an ETA text when they're on the way. Log into the Client Portal for real-time job status.

How quickly can someone come out?

Most residential jobs are scheduled within 48–72 hours. Emergency IT support is available 24/7. Business managed plan customers receive a 4-hour response guarantee.

Can ARIA troubleshoot network issues over the phone?

Yes — ARIA is connected to Claude AI for live technical troubleshooting. She can walk you through router resets, IP conflicts, camera offline issues, and more over the phone or via SMS text.

Support Ticket

Can't Find Your Answer?

Open a support ticket and a technician will follow up within 4 business hours. For urgent issues, call or text (888) 431-4789 directly.

📞 Phone / SMS

(888) 431-4789

Call or text 24/7. ARIA answers immediately.

✉ Email

info@elite-tek.net

Response within 4 business hours for non-urgent issues.