Elite-Tek
Data Network Administration
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Data Network Administration
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The terms that govern Elite-Tek services, service plans, recurring billing, cancellation and refunds.
These Terms of Service govern the technology services provided by ELITE-TEK DATA NETWORK ADMINISTRATION ("Elite-Tek," "we," "us") to the customer ("customer," "you"). By requesting service, enrolling in a service plan, or paying an Elite-Tek invoice, you accept these terms. Where you have signed a separate written service agreement with Elite-Tek, that agreement controls to the extent it conflicts with these terms.
Elite-Tek provides technology installation, support, maintenance, networking, audio-visual, surveillance and managed-service work for residential and business customers, together with customer intake, coordination and support tools made available through this website.
Elite-Tek does not provide regulatory certification, compliance attestation, security auditing or penetration testing services. Work not described in your selected plan or signed agreement is out of scope until separately authorized in writing.
Recurring service plans are described on the Membership & Managed Service Plans page. Each plan states the included services, the monthly charge, the billing frequency and the support benefits. At enrollment you will be shown the plan name, the amount and the billing frequency before any charge is authorized.
By enrolling in a recurring Elite-Tek service plan, the customer authorizes the stated membership/service-plan charge at the disclosed billing frequency until cancelled pursuant to the applicable service agreement. Services outside the selected plan require separate authorization. Customers may contact Elite-Tek regarding billing, cancellation or service questions.
Plans renew automatically at the stated frequency until cancelled. Card payments are processed by Square. Elite-Tek does not store full card numbers. A receipt showing the business name, plan and amount is issued for each charge.
Elite-Tek may change plan pricing with at least thirty (30) days' written notice to the email address on file. A price change takes effect on the next billing date after the notice period. If you do not accept the new price, you may cancel before that date under Section 7 without penalty.
Response and resolution expectations are set out in the customer's plan description or signed service agreement. Elite-Tek does not offer a guaranteed response time except where one is expressly stated in a signed agreement. Estimated arrival and completion times are estimates, not commitments.
Elite-Tek's website and support tools include AI-assisted features for intake, coordination and support.
AI tools do not replace qualified legal, medical, financial, or emergency services.
Backend integrations such as Twilio, Stripe, email APIs, and databases must be configured before live automation is considered active.
Features described on this website as requiring activation or custom deployment are not operational for a customer until that configuration is complete and accepted by the customer. AI-assisted output may contain errors and should be verified before it is relied upon.
Some services depend on third parties, including internet service providers, satellite providers, hosting and domain registrars, telephony providers, payment processors and software vendors. Elite-Tek is not responsible for outages, price changes, policy changes or discontinuation by those providers.
Elite-Tek warrants that its labor will be performed in a workmanlike manner. Elite-Tek passes through, and does not extend, manufacturer warranties on equipment. Except as expressly stated here, services are provided "as is" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
To the fullest extent permitted by law, Elite-Tek's total liability arising out of or relating to the services is limited to the amount the customer paid to Elite-Tek for the services giving rise to the claim during the three (3) months preceding the claim. Elite-Tek is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or business interruption.
If you dispute a charge, contact Elite-Tek before initiating a chargeback so the matter can be reviewed and, where appropriate, refunded directly. Elite-Tek maintains service agreements, invoices, support records and correspondence for each customer and will provide them on request in connection with a billing review.
These terms are governed by the laws of the State of Maryland, without regard to its conflict of laws rules. Venue for any dispute lies in the state or federal courts located in Maryland.
Elite-Tek may update these terms. The effective date at the top of this page reflects the current version. Material changes affecting recurring billing will be sent to the email address on file at least thirty (30) days before they take effect.