Call Intake
- Answers calls placed to 1-888-431-4789, including outside business hours
- Collects the caller's name, callback number, location and reason for the call
- Creates a support record for the request
ARIA is Elite-Tek's AI call assistant. It answers incoming calls to our support line, takes customer information, records the nature of the request, and passes the job to a technician. It is the front door to a human service business — not a replacement for one.
These functions run on Elite-Tek's own support number.
What ARIA is not. ARIA is an assistant, not an emergency service and not a guarantee of immediate human contact. Some calls are answered by ARIA and returned by a technician rather than resolved on the call. Response times depend on the customer's service plan and are set out in the applicable service agreement. For emergencies, call 911. ARIA does not provide legal, medical, financial or emergency services.
Elite-Tek can configure an ARIA assistant for a business customer's own number — answering, intake, scheduling and message routing under that business's name. This is a configured deployment, not a self-serve product.
Backend integrations such as telephony, payment, email and database services must be configured before live automation is considered active on a customer deployment. Features described in this section are available after that configuration is complete and accepted by the customer.
ARIA call handling is included with Elite-Tek support at no separate charge. On-site and remote work is billed either per service call or under a recurring plan. Current rates and plan terms are on the Membership & Managed Service Plans page. Customer ARIA deployments are quoted individually.