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Elite-Tek customers may enroll in recurring technology-service plans for ongoing support, maintenance, hosting, network assistance and related services. Each plan identifies the included services, monthly charge, billing frequency and support benefits.
Every plan states what is included, the monthly charge and the billing frequency. Work outside a plan is quoted and authorized separately.
| Plan | Monthly Charge | What the Customer Receives |
|---|---|---|
| Home Technology Member | $29 / month | Phone and text technology support, Wi-Fi assistance, smart-device help, and priority scheduling for service visits. |
| Website Care Member | $79 / month | Hosting management, SSL certificate maintenance, security and platform updates, uptime checks, and limited content support. |
| Business IT Member | $199 / month | Remote helpdesk, workstation and network support, a monthly system check, and written support records. |
| Custom Managed Services | Written agreement | Services specifically listed in the customer's signed service agreement. Scope, pricing and billing frequency are set in that agreement. |
Elite-Tek provides technology support, installation, maintenance and managed-service work. Plans do not include regulatory certification, compliance attestation, security auditing or penetration testing.
Scope of service. Any service not listed in the customer's selected plan or signed agreement requires separate authorization and is billed separately. Response and resolution expectations are set out in the plan description or signed service agreement; Elite-Tek does not offer a guaranteed response time except where one is expressly stated in a signed agreement.
By enrolling in a recurring Elite-Tek service plan, the customer authorizes the stated membership/service-plan charge at the disclosed billing frequency until cancelled pursuant to the applicable service agreement. Services outside the selected plan require separate authorization. Customers may contact Elite-Tek regarding billing, cancellation or service questions.